Caredove

Jeff Doleweerd

Rachel Shelswell

Tim Berezny

Learn how to configure Caredove for your Organizational needs.

Customize Settings and Manage User Permissions

Filtering Caredove emails into an organized folder.

Set Up Message Rules

Understand the browser and system requirements for Caredove

Browser & System Requirements

Understand our Privacy Policy

General Settings

Update your calendar settings and streamline intake.

Configure Calendar Settings

Change the amount of days you can view repeating time slots into the future.

Display Recurring Time Slots

Organization Administrators can conceal appointment times by adjusting the Lead Time.

Prevent Last Minute Bookings

Learn how to set a different time zone for your Calendar(s) in Caredove.

Changing Calendar Time Zones

Specify the location at which appointments are provided.

Appointment Locations

The Calendar Settings enables an organization to customize the outgoing registrant Email

Edit Emails

Customize appointment notifications and back up emails.

Appointment Notifications

Filter time slots for specific characteristics (e.g. "Available in English," "Available in French," etc.).

Appointment Options

These options are included in the referral from as selectable checkboxes.

Understand Referral Options

Select different Outcome Options when closing an appointment.

Configure Outcome Options

Configure Calendar Integrations

Calendar Settings

Referrals can have their own specific set of settings and rules, available to the Organization Administrator only.

Configure the Referral Settings

Learn how to enable Booked Referrals and use Caredove Calendars

Enable Booked Referrals

Learn how to enable receiving non-booked referrals at your organization

Enable Non-Booked Referrals

Learn how to enable the public to sign-up for services.

Enable the Public to Sign-Up

Set-up the default settings for any new added services.

Configure Default Referral Settings for new services

Organization Administrator - Removing a patient's Personal Health Information (PHI) from Caredove.

How long is Data Retained?

Organization Administrator: Learn how to assign individuals to receive notifications for non-booked referrals.

Configure Notifications for Non-Booked Referrals

Learn about SMS reminders which notify your clients about their upcoming appointments

SMS Appointment Reminders

Tina Krliu

Jules Roebbelen

Referral Settings

Learn how to identify your organization administrator and view their contact information.

Identify Your Organization Administrator

Organization Administrator: Learn how to modify user accounts.

Managing User Permissions

Permissions

Learn how to enable a trigger send registrants an email with your custom survey link.

Enable Post-Appointment Survey Links

Users who are part of more than one organization will learn how to switch between their organizations.

Switch Between Organizations

Organization Settings

Organization Administrator: View email addresses that have bounced and learn how to resend them.

Lookup and Reset Bouncing Email Addresses

Update the email notifications that you receive from Caredove.

Configure Email Notifications

Received a Caredove email but need some help deciphering it? Look no further.

Understand Email Notifications

Learn how to enable Caredove to send you daily calendar emails.

Setup Backup Calendar Emails

Updating your email address in Caredove can be done by the user. Follow these steps to ensure your email address is updated correctly:

Change Your Email Address

Tessa Smith-Moore

Email Settings

News

Integrations

Find answers and get help from Intercom Support and Community Experts

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