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Change Your Email Address

Updating your email address in Caredove can be done yourself. Follow these steps to ensure your email address is updated correctly:

Written by Tessa Smith-Moore

Step 1: Log in to Caredove

  1. Open your web browser and navigate to the Caredove login page.

  2. Enter your current email address and password.

  3. Click on the "Login" button to access your account.

Step 2: Access User Profile

  1. Once logged in, click 'Edit Profile' to access current login information to edit

Step 3: Update Email Address

  1. In the User Account page, find the section labeled "Email".

  2. Click on the "Change" button next to your current email address.

  3. Enter your new email address in the provided field.

Step 4: Save Changes

  1. After entering your new email address, click the "Send Verification Email" button to apply the changes.

Step 5: Verify New Email Address

  1. Check your new email inbox for a verification email from Caredove.

  2. Open the verification email and click on the provided link to confirm your new email address.

  3. If you do not receive the verification email, check your spam or junk folder.

Step 6: Log Out and Log In

  1. Once your new email address is verified, log out of your Caredove account.

  2. Log back in using your new email address and your current password.

🔧 Troubleshooting Tips

  • No Verification Email: If you do not receive a verification email, ensure you entered the correct email address and check your spam or junk folder.

  • Password Issues: If you forgot your password, use the "Forgot Password" link on the login page to reset it.

By following these steps, you can successfully update your email address in Caredove and ensure that you continue to receive important notifications and communications from the platform.

🔔 Reminder: Keep Caredove user accounts individual

Caredove user accounts should always be assigned to and managed by one individual using their own name and email address.

If your organization uses a shared inbox for intake, use email forwarding or other inbox tools to manage those requests without sharing Caredove login credentials, helping protect client privacy, maintain accountability, and support effective troubleshooting.

For more information, see this Help Centre article.

If you have privacy concerns about having your name associated with your Caredove account, please contact Caredove Support through the live chat. We’re happy to work with you to find an appropriate solution.

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