Caredove

Rachel Shelswell

Tessa Smith-Moore

Jeff Doleweerd

View and manage your Caredove referral inbox and outbox.

Receiving & Sending eReferrals

View, access and make changes to sent referrals via the Outbox

Referrals I Sent

View, access and update the status of referrals and public service requests

Review the Referral Inbox

Navigate to your inbox to view your waiting referrals.

Open the Referral Inbox

Learn how to archive a referral from your referral inbox.

Archive a Referral

Learn what do to when your organization receives a non-booked referral.

Manage Non-Booked Referrals

Learn how to create, populate, and review workshops.

Virtual Workshops

Referral Basics

Organization Administrator: Ensure someone at your organization receives notifications for referrals.

Invite a Referral Delegate

Organization Administrators: learn how to invite your staff to send referrals to organizations across trusted networks.

Invite a Network Referrer

Invite people from other organizations to refer to your services.

Invite External Referrers

Administrators can learn how to update or edit details to an invitation they previously sent.

Update User Invitations

Allow clients to book an appointment at their own convenience.

Invite a Registrant

Learn how to Edit, Resend, Expire, & Register invitations to registrants or families.

Master Advanced Invitation Functions

Referral Invitations

Learn how to find and use the CHRIS integration to send referrals to Caredove.

Master the CHRIS Integration

Learn how to transfer registrant information to another referral.

Refer Again

Learn how to assign, edit or change the the Provider.

Assign a Provider to a Referral

Learn how to edit a registrant's Personal Health Information (PHI) from your referral inbox.

Edit Registrant Information

If you would like to add extra information to your referral, you can add an internal note, or send a message to the provider or referrer. 

Communicate Within the Referral

Update the status of your past referrals. Close the loop, let the referrer know the outcome.

Change Statuses & Set Outcomes for Referrals

Did you send or receive a Referral in error? Use Revoke to remove the PHI.

Revoke a Referral

Learn about the routing function, if it will work for your agency, and how it's used.

Route a Referral to a Partner Agency

Referral Actions

Book or send a referral within your organization.

Refer Internally

Learn how to search within your referral inbox.

Advanced Search For Specific Referrals

Learn how to save services for quick and easy access.

Save and Refer to your Favourite Services

Learn how to connect your virtual meeting account to send unique virtual meeting links with your calendar appointments.

Integrate your Zoom or Microsoft Teams Account to Caredove

Learn how Caredove’s Zoom and Microsoft Teams integrations work, what data is shared, and how we keep your information secure.

Zoom & Microsoft Teams Integration: Technical and Security Overview

Learn how to test and customize the emails your clients receive.

How can I preview, customize, and troubleshoot automated appointment emails in Caredove?

Katie Doleweerd

Tips & Tricks

News

Integrations

Find answers and get help from Intercom Support and Community Experts

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