Go to Caredove
All Collections
Troubleshooting
Troubleshooting
Something not right?
16 articles in this collection
Written by
Tim Berezny
and
Rachel Shelswell
Troubleshoot Sign In Issues
Learn what to do when you're having difficulties logging in.
Written by
Rachel Shelswell
Updated over a week ago
The Basics
Submit a Support Ticket
Learn how to contact Caredove support when you have a question.
Written by
Tim Berezny
Updated over a week ago
Clear your cache, cookies and clear your browsing data
How to clear your browsing data by internet browser.
Written by
Rachel Shelswell
Updated over a week ago
Forgot Your Password
Learn how to reset your password.
Written by
Rachel Shelswell
Updated over a week ago
Incognito, InPrivate or Private Browsing
How to open a web browser without internet browser history being stored.
Written by
Rachel Shelswell
Updated over a week ago
Unreceived Caredove Invites
Understand why a Caredove invite wasn't received.
Written by
Rachel Shelswell
Updated over a week ago
Chat With Us!
Learn how to contact the Caredove team.
Written by
Rachel Shelswell
Updated over a week ago
Specific Scenarios
Troubleshoot No Results for Your Address
Learn how to improve your search criteria to see relevant results and/or
Written by
Rachel Shelswell
Updated over a week ago
Page Cannot Be Displayed
Scenario: You are navigating Caredove and find yourself with a 'Page Cannot Be Displayed' message
Written by
Rachel Shelswell
Updated over a week ago
Troubleshoot a Slow or Unresponsive Site
Scenario: You are navigating Caredove and find that loading pages or performing actions is taking longer than normal.
Written by
Rachel Shelswell
Updated over a week ago
Why are the wrong people notified of an appointment?
Read on to understand why some staff may be receiving email notifications that aren't relevant to them.
Written by
Rachel Shelswell
Updated over a week ago
The patient's Personal Health Information (PHI) is gone
Scenario: You went to access a referral and the PHI has been removed
Written by
Rachel Shelswell
Updated over a week ago
I received a referral outside of my coverage area
Scenario: A referral was made for an address that is outside of the designated coverage area
Written by
Rachel Shelswell
Updated over a week ago
Unable to Assign a Provider
Scenario: You have selected the option "Assign a Provider" and your team member(s) are not appearing.
Written by
Rachel Shelswell
Updated over a week ago
Advanced
Advanced Search
Learn how to use the Advanced Search function to filter your search results.
Written by
Rachel Shelswell
Updated over a week ago
Unreceived Emails
Why am I not receiving emails from Caredove?
Written by
Rachel Shelswell
Updated over a week ago