Caredove

Learn what to do when you're having difficulties logging in.

Troubleshoot Sign In Issues

Learn more about why (and when) you're automatically logged out on Caredove.

Understand Automatic Logoff / Time Out

Learn how to troubleshoot frequent logouts or unexpected sign-outs from your Caredove account.

Frequent Sign-Out Issues

Matt Habermehl

Rachel Shelswell

Tim Berezny

Troubleshooting

Learn how to contact Caredove support when you have a question.

Submit a Support Ticket

How to clear your browsing data by internet browser.

Clear your cache, cookies and clear your browsing data

Forgot Your Password

How to open a web browser without internet browser history being stored.

Incognito, InPrivate or Private Browsing

Understand why a Caredove invite wasn't received.

Unreceived Caredove Invites

Learn how utilize the chat box to contact the Caredove team.

Contact Caredove

The Basics

Learn how to improve your search criteria to see relevant results and/or

Troubleshoot No Results for Your Address

Scenario: You are navigating Caredove and find yourself with a 'Page Cannot Be Displayed' message

Page Cannot Be Displayed

Scenario: You are navigating Caredove and find that loading pages or performing actions is taking longer than normal.

Troubleshoot a Slow or Unresponsive Site

Read on to understand why some staff may be receiving email notifications that aren't relevant to them.

Why are the wrong people notified of an appointment?

Scenario: You went to access a referral and the PHI has been removed

The patient's Personal Health Information (PHI) is gone

Scenario: A referral was made for an address that is outside of the designated coverage area

I received a referral outside of my coverage area

Scenario: You have selected the option "Assign a Provider" and your team member(s) are not appearing.

Unable to Assign a Provider

Learn how to manage referrals with API errors

Troubleshooting Integration Error Messages

Molly Hoiting

Specific Scenarios

Learn how to use the Advanced Search function to filter your search results.

Advanced Search

Why am I not receiving emails from Caredove?

Unreceived Emails

Advanced

News

Integrations

Find answers and get help from Intercom Support and Community Experts

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