Troubleshooting

Troubleshoot Sign In Issues

Learn what to do when you're having difficulties logging in.

Written by Rachel Shelswell
Updated over a week ago

Submit a Support Ticket

Learn how to contact Caredove support when you have a question.

Written by Tim Berezny
Updated over a week ago

Clear your cache, cookies and clear your browsing data

How to clear your browsing data by internet browser.

Written by Rachel Shelswell
Updated over a week ago

Forgot Your Password

Learn how to reset your password.

Written by Rachel Shelswell
Updated over a week ago

Incognito, InPrivate or Private Browsing

How to open a web browser without internet browser history being stored.

Written by Rachel Shelswell
Updated over a week ago

Unreceived Caredove Invites

Understand why a Caredove invite wasn't received.

Written by Rachel Shelswell
Updated over a week ago

Chat With Us!

Learn how to contact the Caredove team.

Written by Rachel Shelswell
Updated over a week ago

Troubleshoot No Results for Your Address

Learn how to improve your search criteria to see relevant results and/or

Written by Rachel Shelswell
Updated over a week ago

Page Cannot Be Displayed

Scenario: You are navigating Caredove and find yourself with a 'Page Cannot Be Displayed' message

Written by Rachel Shelswell
Updated over a week ago

Troubleshoot a Slow or Unresponsive Site

Scenario: You are navigating Caredove and find that loading pages or performing actions is taking longer than normal.

Written by Rachel Shelswell
Updated over a week ago

Why are the wrong people notified of an appointment?

Read on to understand why some staff may be receiving email notifications that aren't relevant to them.

Written by Rachel Shelswell
Updated over a week ago

The patient's Personal Health Information (PHI) is gone

Scenario: You went to access a referral and the PHI has been removed

Written by Rachel Shelswell
Updated over a week ago

I received a referral outside of my coverage area

Scenario: A referral was made for an address that is outside of the designated coverage area

Written by Rachel Shelswell
Updated over a week ago

Unable to Assign a Provider

Scenario: You have selected the option "Assign a Provider" and your team member(s) are not appearing.

Written by Rachel Shelswell
Updated over a week ago

Advanced Search

Learn how to use the Advanced Search function to filter your search results.

Written by Rachel Shelswell
Updated over a week ago

Unreceived Emails

Why am I not receiving emails from Caredove?

Written by Rachel Shelswell
Updated over a week ago