Caredove

Learn how to improve your search criteria to see relevant results and/or

Troubleshoot No Results for Your Address

Scenario: You are navigating Caredove and find yourself with a 'Page Cannot Be Displayed' message

Page Cannot Be Displayed

Scenario: You are navigating Caredove and find that loading pages or performing actions is taking longer than normal.

Troubleshoot a Slow or Unresponsive Site

Read on to understand why some staff may be receiving email notifications that aren't relevant to them.

Why are the wrong people notified of an appointment?

Scenario: You went to access a referral and the PHI has been removed

The patient's Personal Health Information (PHI) is gone

Scenario: A referral was made for an address that is outside of the designated coverage area

I received a referral outside of my coverage area

Scenario: You have selected the option "Assign a Provider" and your team member(s) are not appearing.

Unable to Assign a Provider

Learn how to manage referrals with API errors

Troubleshooting Integration Error Messages

Troubleshoot errors such as 'form.caredove.com refused to connect' or ERR_CONNECTION_RESET and understand why they occur

How to prevent (and troubleshoot) connectivity issues

Rachel Shelswell

Molly Hoiting

Specific Scenarios

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Integrations

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.