Try a Hard Refresh (Quick First Step)
Before clearing your cache and cookies, try a hard refresh. This forces your browser to reload the page and pull the most up-to-date version, which can often resolve display or loading issues without clearing stored data.
How to do a hard refresh:
On Windows / PC
Chrome, Firefox, or Edge: Hold Ctrl and press F5
Or hold Ctrl and click the Reload button
On Mac
Chrome or Firefox: Press Cmd + Shift + R
or hold Shift and click the Reload buttonSafari: Hold Shift and click the Reload button
If the issue continues after a hard refresh, follow the steps below to clear your cache and cookies.
In Chrome
Click the three dots icon in the top right corner of the browser.
Click "Delete browsing data."
Choose a time range, or select "All time" to delete everything.
Check the boxes next to "Cookies and other site data" and "Cached images and files."
Click "Delete data."
Tip: You can also press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to open this menu directly.
In Firefox
Click the menu button (three horizontal lines) in the top right corner of the browser.
Click "Settings."
Select "Privacy & Security" from the left-hand menu.
Scroll down to the "Cookies and Site Data" section and click "Clear Data."
Make sure "Cookies and Site Data" and "Cached Web Content" are both checked.
Click "Clear."
Tip: You can also press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to open the clearing menu directly.
In Microsoft Edge
Click the three dots icon in the top right corner of the browser.
Select "Settings."
Click "Privacy, search, and services" from the left-hand menu.
Under "Clear browsing data," click "Choose what to clear."
Select a time range, then check "Cookies and other site data" and "Cached images and files."
Click "Clear now."
Tip: You can also press Ctrl + Shift + Delete to open this menu directly.
In Safari for Mac
Click the Safari menu in the top menu bar, then click "Clear History."
In the Clear field, choose "All History."
Click "Clear History."
To clear cookies and site data without clearing history, go to Safari > Settings > Privacy > Manage Website Data, then click "Remove All."