Skip to main content
All CollectionsTroubleshootingThe Basics
Unreceived Caredove Invites
Unreceived Caredove Invites

Understand why a Caredove invite wasn't received.

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over a week ago

All new users of Caredove start by receiving an email invite. Below are some common issues that can prevent someone from receiving their invite. 

  1. There is a typo in the email address. One letter or character difference can prevent the email invite from being received. Ensure that the email address is correct, by updating the invitation

  2. The email did not enter the recipient's inbox. Ask the recipient to check their Junk and Spam folders. 

  3. The email may have been bounced. Learn more about bounces and how to remove them here

Did this answer your question?