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The patient's Personal Health Information (PHI) is gone
The patient's Personal Health Information (PHI) is gone

Scenario: You went to access a referral and the PHI has been removed

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over a week ago

Securing Personal Health Information (PHI) is a top priority for us. Caredove has a setting regarding PHI retention and how long it remains available on a referral. You can learn more about that here.

This is what you are experiencing in the inbox

This is what you see in the referral 

The PHI can be retrieved with the help of Caredove; please contact us to do so. In the meantime, have your organization administrator review the PHI Data Retention tutorial as the time before deletion may need to be extended. 

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