If you’re frequently getting logged out, it could be due to certain privacy settings or software that changes your browser’s "identity" mid-session. Here’s what you can do to troubleshoot:
Causes of Frequent Sign-Outs
Our system uses security checks to help ensure that only you have access to your account, and it may sign you out if something seems unusual, such as a change in your browser's “identity.” Common causes include:
Privacy Browser Extensions/Add-ons: Ad blockers, anti-tracking tools, or privacy extensions may change how your browser identifies itself, which can trigger a logout.
Anti-Tracking Privacy Software: Standalone privacy or anti-tracking software installed on your device may alter your browser’s settings as you browse, causing session interruptions.
VPN Services: Certain VPN settings can still modify your browser’s identity and cause sign-outs.
Operating System Privacy Features: Built-in privacy tools or settings on your device may affect how your browser connects to our system.
Browser Privacy Modes or Settings: Some browsers or browser settings, such as private or incognito mode, automatically reset or change identity information, which can cause issues.
Troubleshooting Steps
Switch to Google Chrome: If possible, use Google Chrome for the best experience with our platform.
Check for Browser Extensions:
Review your extensions to see if any are privacy-focused (e.g., ad blockers or anti-tracking add-ons).
Temporarily disable extensions: Turn off these extensions one by one to see if the issue persists. If this fixes the issue, consider adjusting the settings on the extension.
Adjust Privacy Software Settings:
If you use privacy software, try adding our website as a “trusted” site in the software settings.
Whitelisting our site can allow uninterrupted access without disabling the software entirely.
Modify VPN Settings:
Disconnect from your VPN temporarily and see if the issue stops.
Some VPNs have settings to maintain consistency in your browser’s identification—check to see if this is an option in your VPN.
Clear Your Cookies:
Cookies help store session information, and clearing them can sometimes resolve persistent logout issues.
Clear your cookies in your browser settings, then log back into your account.
Try a Different Browser:
If the issue continues, you may want to try accessing your account on a different browser to see if that helps.
Still Experiencing Issues?
If none of these steps resolve the issue, please send us a message using the chat box, and we’ll be happy to help you get back to managing your appointments smoothly.