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Troubleshoot Sign In Issues
Troubleshoot Sign In Issues

Learn what to do when you're having difficulties logging in.

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over 2 weeks ago

Email Address Not Recognized

Please ensure this is entered correctly. This should be entered completely, including the @ symbol and correct domain name.

Correct format: name@company.com

Forgot your Password

Haven't Received a Registration Email

Confirm with the individual who indicated they were inviting you. Check your spam folder.  

Registering

  • Please view your registration email and select your unique link. 

  • To complete registration, you must proceed through all the steps until you are viewing your Caredove homepage which will display your personal account details on the left hand side. 

Frequent Sign Out Issues

If you are still experiencing issues, send us a message via our chat box. 

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