As an Organization Administrator, you can assign/edit permissions and suspend or deactivate accounts for the members of your organization. The permissions available in Caredove can be found here.
To edit user accounts, navigate to Permissions in the top menu where members are listed with their current permission level.
To update someone's permission, hover over the user and select the 3-dot menu on the right. Select Change Permission, a box will appear that allows you to change their permissions. When the changes have been made, select Save at the bottom of the box.
Suspend or Deactivate account:
In the Permissions tab, click on the user's name to visit their profile. Select Suspend or Deactivate Account which are found under the user's contact details in the left-hand side. Once deactivated/suspended, a red notice will appear near the user's name.
When to suspend? If a user is still employed at the agency but taking a leave of absence (e.g., medical leave, parental leave, sabbatical, etc.). NOTE: suspending an account does not remove their appointments. Use the Holidays/Breaks in the calendar to make sure their appointments are hidden while the employee is away.
When to deactivate? If a user is no longer employed at the organization or has moved to a role that will no longer require access to Caredove.
Re-activate or Restore account:
Select Re-activate or Restore Account, the account can now be accessed by the user.
Note: Members can have multiple permissions at the same time (e.g. a Listings Manager and a Calendar Delegate).