What is an Organization? In Caredove, an Organization is the Agency or Company where you work. This can be a hospital site, society, or a branch. (e.g., Alzheimer Society of Muskoka, North Bay Regional Health Centre, etc.).  

What is an Organization Administrator?  The Organization Administrator is the key manager of your organization’s Caredove account, overseeing settings, referral configurations, and user management. This is the only role with the authority to assign permissions, ensuring staff have the appropriate access to support the organization’s needs.

Who should be the Organization Administrator? Caredove recommends assigning this role to a manager, director, or executive assistant with a broad understanding of the organization, its staff, and services. This person should know when to invite new users and ensure proper system access. To maintain continuity, we also recommend appointing a secondary Organization Administrator.

*Indicates a premium permission level

Tip: If the user is only sending referrals, add the user with no permissions. If the organization is included in a network, the Network Referrer permissions will be included automatically.

If changes to the user's permissions are not reflecting visually in Caredove, please log in and log out. Subsequently, you should observe the updated settings accurately.