You may choose to collect the registrant’s email as part of the service request form. This enables the system to send automated emails that help the registrant remember what will be happening, and when.
You can configure:
Reminder email frequency and timing
The content of confirmation emails, including Header Text and Footer Text
Self-service options (e.g., Book, Reschedule, Cancel links)
How to Customize Email Content and Reminders
Go to
Settingsin the top menu and select a Calendar.Scroll to Edit Email & Handout Content.
Here, you can:
Add Header Text that appears at the top of the confirmation email—ideal for key instructions or highlights.
Customize the Email & Handout Footer Text, which appears in both the email and downloadable PDF.
Preview the registrant-facing confirmation email layout.
Scroll to Edit Email & Handout Behaviour.
In this section, you can:
Enable and configure reminder emails, including how far in advance they’re sent (e.g., 7 days, 24 hours).
Allow registrants to manage their appointments (Book, Reschedule, Cancel) directly from the email.
Listing-Level Customization
In addition to calendar-wide settings, you can also customize email content for individual service listings.
Each listing allows you to edit:
The Handout/Email Footer Text
The Email Highlight Section (Header)
This flexibility allows you to tailor instructions or messaging for specific services where needed.
🧠 Tip: Be thoughtful about what goes in the Header vs. the Footer. The Header Text is prominently placed and should be used for time-sensitive or action-oriented messaging, while the Footer can support additional context without overwhelming the registrant.
Note: Registrants must consent to sharing their email for the purposes expressed, for confirmation and reminder emails to be sent.