📧 The Email Highlight Section is a customizable feature that appears in both confirmation and reminder emails. It allows you to add important service information, resources, or instructions—ensuring clients are well-prepared for their appointments.
✅ How it works
When enabled, the Email Highlight Section appears as a special callout in the body of automated emails. You can personalize this section using the following fields:
🔤 Title
Default: “Additional Information”
Appears as a heading in the highlight box.
Keep it short and descriptive (e.g., “Pre-Visit Instructions” or “Video Resource”).
📝 Content
This is the main message area.
Use it to provide key details or instructions—such as filling out a questionnaire, bringing documents, or reviewing a video.
Can support bilingual messaging (e.g., English and French in the same message).
Example:
“Please complete this questionnaire before your upcoming visit.”
“SVP lire au complet pour s’assurer que vous êtes prêts pour ce rendez-vous.”
Contact our team if you have questions about adding bilingual messages
🔘 Action Button Text
Customize the call-to-action (CTA) that appears as a clickable button.
Keep it clear and action-oriented (e.g., “Start Questionnaire” or “Watch Video”).
🌐 Action Button Link
Paste the full URL into the Action Button Link field.
We always recommend sending yourself a test email after adding this so you can test the button functionality.
💡 Best practices for using this feature
Prep clients efficiently: Indicate what they need prior to the appointment such as documents, link to pre-visit questionnaires, or instructional videos.
Market your services: Add elevator pitches about your service, links to promotional videos, or multilingual content.
Avoid confusion: Use clear, concise text and include fallback instructions in case a link doesn’t work.
🖼 Example Use Cases
✅ Link to a pre-visit questionnaire
Content: “Please complete this additional questionnaire before your upcoming appointment.”
Button: “Start Questionnaire” → [Caredove Form]
🎥 Share a resource video
Content: “Click the link below to view the video about our smoking cessation program.”
Button: “Watch Now” → [Website link to video PDF or hosted page]
🌐 Provide multilingual instructions
Content: “Please read this message completely to ensure you’re ready for your visit. / SVP lire au complet pour s’assurer que vous êtes prêts pour ce rendez-vous.”
Need help?
If you’re unsure how to set this up for your service, send a message to our team via the chat box and we’ll guide you through it.