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Search + Book + Connect

Learn how to send a referral, connect clients, or find services offered close to you or in home using the eReferral Platform.

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over a week ago

Finding a service near a client's home doesn’t have to be difficult.

To start, choose a featured network from your Caredove Home tab in the Top Menu. This will appear on your Dashboard, as square icons. Select one to get started. 


Select the category of service you want to search for (e.g. Friendly Visiting).

Enter the clients address and Caredove will search for services eligible and close to the address you’ve provided (marked on the map with a Home icon). As services are identified, they’ll be marked on the map and listed on the left-hand side.

💡 Tip: When you select More Info, a new window will offer extra details and provide links with more information.


Clicking Book Now will allow you to quickly book a referral for the selected service. You can also book from the More Info page, under the Send a Referral section.


Fill in the Form and select Finish. The provider will instantly receive an email notification of the referral and be able to connect with the registrant.

Note: Area-based services – often the ones that visit people in their homes – are represented by a shaded region on the map with a bold outline. This is the region that the service covers.

Need Assistance?

Connect with us in the chat box on your Caredove system and we'll provide the support you need to optimize your service listings and streamline your client referral process 😄

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