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Reception - Refer Internally
Reception - Refer Internally

Ensure staff never put new clients into voicemail.

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over a week ago

Your reception gets calls every day from the public, inquiring about service. If they are passing these clients to individual staff phone extensions, then it's time to consider booking in Caredove.  This streamlines referrals by removing voicemail, phone tag, and dramatically improves admission rates. 

Send an Internal Referral

  1. From Home in the top menu, select Your Organization's search site

  2. Select service & enter client address

  3. Select Book Now & complete the eReferral form. 

Configure Staff Account

Invite the staff member and determine their appropriate permissions.
We recommend Network Referrer permissions. 

Note: Is the client's address outside of your organization's service area? Select the Network Search Site to search across all organizations. 


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