In Caredove, referrals submitted through an integration display both an integration icon and submission method details in the Inbox and Referral Details views.
Integration icon shows when referrals are submitted through external integrations.
Warning icon indicates when the requester is not a Caredove user account.
Send Method includes Web launch (with/without Single Sign-On - SSO) and Direct integration without SSO captions.
The Single Sign-On (SSO) feature in Caredove lets you receive notifications and updates for referrals submitted through select external integrations directly in your Caredove account. To learn about availability for specific integrations and enable SSO for your account (if supported), please contact the Caredove support team for assistance.
Inbox
External Integration Icon
Referrals display a new integration icon whenever they are submitted through an external integration.
Alongside this icon, the name of the integration that submitted the referral will also be displayed.
Warning Icon
A warning icon is shown to indicate when the requester is not a Caredove user account.
This includes cases where:
The requester information is provided by an external system, OR
A user selects Somebody else instead of Me while completing the form.
Referral Details
External Integration Icon and Warning Icon
Both the integration and warning icons are visible in the referral details view.
Send Method
Along with the existing “Online Submission” and other values in the Send Method field, the following methods are shown:
Web launch integration with SSO: External integration partner launching the Caredove form through the API using Single Sign-On (SSO).
Web launch integration without SSO: External integration partner launching the Caredove form through the API without using Single Sign-On (SSO).
Direct integration without SSO: External partner submitting referrals system-to-system via the Caredove API without launching the Caredove form.
Reports
For the Inbound Referral Raw Data and Outbound Referral Raw Data reports available to your organization in Caredove, the following columns provide additional information about referrals submitted through an integration:
Column Title | Explanation |
Sent Method | The method in which the referral is sent. Options include: "Online Submission", "Direct integration without SSO", "Web launch integration with SSO", "Web launch integration without SSO", and "Other". |
Integration Account | Indicates the name of the integration used to submit the referral, if applicable. |
Requester Name | For referrals submitted via an external integration without Single Sign-On ("Direct" or "Web launch"), the requester name comes from the external integration partner. |
Requester Organization | For referrals submitted via an external integration without Single Sign-On ("Direct" or "Web launch"), the requester organization comes from the external integration partner. |
Requester Job Title | For referrals submitted via an external integration without Single Sign-On ("Direct" or "Web launch"), the requester job title comes from the external integration partner. |
NOTE: For the Sender Name, Sender Organization, and Sender Job Title fields, the information will be blank when a referral is submitted through an external integration without Single Sign-On (“Direct” or “Web launch”).
If you have any further questions, please feel free to reach out to our Caredove support team for assistance.