About Greenspace
Greenspace is a digital mental health platform that helps healthcare organizations connect clients with mental health services and providers. It supports the coordination and management of mental health care by bringing relevant client and service information together in one platform.
Integration Summary
The Caredove–Greenspace integration allows organizations to connect their Caredove referral workflow with Greenspace, helping streamline the transfer of referral information between the two systems.
The integration supports the exchange of referral information for services configured with the Greenspace integration using the FHIR R4 standard. The specific data transferred depends on the integration configuration, which can be defined and reviewed with your Caredove representative.
The integration includes the following key capabilities:
Transfer Caredove referrals to Greenspace: Referral information submitted through Caredove can be sent to Greenspace for further processing.
Map referral information: Supported Caredove referral fields can be mapped to corresponding fields in Greenspace.
Transfer referral details: Relevant information collected during the Caredove referral process is made available to Greenspace.
Prerequisites
The integration is available to any organization on Caredove's CBO Advanced plan or higher. Check with your Greenspace representative for any associated Greenspace fees.
Data Fields
The following fields are supported by default in the Caredove–Greenspace integration:
Client/Patient Information section:
Identifiers
First Name
Middle Name
Last Name
Date of Birth
Gender
Address section:
Address
City
Province
Country
Postal Code
Contact Information section:
Phone (Home/Main)
Phone (Alt)
Email
Additional custom fields can also be mapped. Please discuss your specific requirements with your Caredove representative.
Choosing When to Transfer Referrals
The timing for importing data from Caredove into Greenspace depends on your business process. Caredove can be configured to send data to Greenspace on the following referral event triggers:
Event trigger | Description |
Received (includes routed requests) | A new referral is received in Caredove (in the INBOX). |
Edited | An existing referral is updated. |
Edited Status - Ready | An existing referral sub-status is set to "Ready". |
Edited Status - Received | An existing referral sub-status is set to "Received". |
Closed | An existing referral is closed. |
Booked | A new appointment is added to an existing referral. |
Rescheduled/Unbooked | An existing appointment associated with a referral is either rescheduled or unbooked. |
Archived | An existing referral is archived. |
Message from Provider | A communication is sent by the referral's RECEIVING organization to the sender. |
Message from Requester | A communication is sent by the referral's SENDING organization to the provider. |
The most common process to import referrals is after the referral handling and appointment have been completed in Caredove. This involves a one-time handoff of data at the end of the process, and it is the cleanest way to configure the integration.
Another possible process is to import referrals at the start of referral handling in Caredove, when the referral is received or marked as accepted (so that rejected referrals are not imported).
Your Caredove representative will help you define what import process is right for you.
Frequently Asked Questions (FAQs)
Why is a referral not present in Greenspace?
Verify that the referral met the configured transfer conditions and that no integration error occurred. With the assistance of Caredove Support, confirm that the Caredove service listing associated with the referral is configured for the Greenspace integration.
If the referral still does not appear in Greenspace, contact Caredove Support for further assistance.
Are referral updates sent to Greenspace?
Updates to referrals are not supported by the integration. Once a referral has been transferred to Greenspace, any subsequent changes made in Caredove will not be automatically synchronized with Greenspace.
Are attachments transferred to Greenspace?
Attachments submitted with a referral in Caredove are not automatically transferred to Greenspace. However, they can be manually transferred from Caredove to Greenspace when needed.
Who should I contact if the integration is not working?
If you encounter an issue with the Caredove–Greenspace integration, contact Caredove Support. Include the referral ID and any error details to help the team investigate.