Once approved by the eHealth Centre of Excellence and the integration is set up, your service listing(s) will be available on the eHealth Centre of Excellence Ocean site, making it easy for users to find and submit referrals to your service through Ocean.

By default, your listing in Ocean will use the Caredove Standard Form for referral submissions. If you'd like to use a custom form instead, you can submit it to the Caredove team for review and configuration.

The integration method is set up to send referrals directly to Caredove. This means that no Caredove form will be launched from Ocean. Instead, all referrals will be submitted directly to Caredove for processing.

All demographic information from the Ocean form is mapped one-to-one to the corresponding fields in Caredove. Any remaining fields that do not have a direct match will be mapped as a single block of text to the "Reason For Referral" field in Caredove.

When an edit, appointment update, status change, or message is made to a referral in Caredove, it will be automatically reflected in Ocean. This ensures that both platforms remain aligned and that referral status is accurately shared to the Ocean user.

The integration supports file attachments to referrals, with the following limits:

If you need attachment support for your listings, please contact your Caredove representative to enable this feature.

Any updates to your service listing in Caredove will automatically appear in Ocean. However, changes made to your Ocean service listing will not sync back to Caredove and may be overwritten by future updates from Caredove. To maintain consistency, please make all service updates directly in Caredove.

For more information about the Caredove integration with Ocean, please visit our main site article, reach out to our support team for assistance, or contact your Caredove representative.