Caredove can offer three types of forms: Service Request forms, Routing forms, and Workflow forms. Each type of form has its own use cases.
Service Request Forms
These forms are launched from, and submitted to your service listings in Caredove. These forms behave as follows:
The form can launch from the Caredove search/listings/booking process, and submits to the same listing.
The form starts with address eligibility check and eligibility questions from the service listings.
The form ends with a standardized Caredove consent statement
Caredove has a "Core" form library available to everyone, that suits most information collection requirements for community based organizations.
Advanced service request forms using algorithmic scoring and conditional logic can be configured for organizations with complex needs (paid feature).
Routing Forms
Routing forms contain an algorithm that is used to determine where a form should be submitted, based on the answers to questions in the form. These forms behave as follows:
The form can launch from a Caredove search/listings/booking process, but can submit to a difference service based on the routing algorithm.
The form starts with address eligibility check and eligibility questions from the service listings. [COMING SOON]
The form ends with a standardized Caredove consent statement.
Workflow Forms
These forms add additional form data to a service request AFTER the initial request has been submitted (e.g., registrant fills out a "pre-session" form before an appointment, or the provider fills out an "outcome" assessment form after the appointment, or a registrant can complete a "survey" form after the appointment). These forms behave as follows:
Providers can launch these from a Caredove referral.
Registrants can to launch these from an invitation or confirmation email.
Only the registrant is presented with a standardized consent statement Caredove consent statement (which differs from the request/referral consent statements).
Core Service Request forms are available to all organizations.
Bespoke Service Request, Routing, and Workflow forms are available to organizations on the CBO Advanced subscription.