This is a more complex referral process focusing on moving a referral from a Requested state and either accepting it or denying it, before moving forward.
Why start at a requested state?
When a referral is submitted or booked, it is ready to be acted upon and action is sought. An action would mean determining if your agency needs to evaluate referrals prior to intake (i.e. determining if they're going to accept or deny the referral). If requested is an enabled sub-status, it will automatically appear as the sub-status when the referral initially lands in your inbox.
If you do not want a sub status (requested or ready) appearing when a referral first lands in your inbox, have an organization administrator disable that sub-status (learn how).
After Requested
Once it lands in your inbox, you have several options. First, if the sender likes to know once you've reviewed the referral moving it to a Received classification would be helpful. After Received, or if you've opted to bypass the Received option, you can move the referral to either Accepted or Rejected. If you moved it to Rejected at this point, the referral has reached its final destination and no future actions will take place.
In Progress
A referral can move to this state once you've decided to accept the referral, but a final action has not yet taken place.
On Hold
At any point in time, a referral can be moved to on hold (i.e. Waitlisted) as referrals may have to be put on pause for a number of reasons, regardless of what else has been going on in relation to the referral.
Final Action Sub Status Classifications
This includes Completed, Failed, Rejected, and Cancelled which we discuss in detail over here.
Need help implementing this process?
Please send us a message, using our Chat box.
