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About the Alayacare-Caredove Integration

Caredove’s powerful eReferral platform deeply integrates with your AlayaCare system, enabling multiple entry points for referral and intake.

Rachel Shelswell avatar
Written by Rachel Shelswell
Updated over a week ago

This integration ensures client data flows smoothly into your intake workflows, eliminating duplication and enhancing efficiency by leveraging two of the key tools for your workflow: Caredove and Alayacare. Learn more here.

What is AlayaCare?

AlayaCare is a comprehensive home and community care case management platform that includes:

  • A configurable Electronic Health Record (EHR)

  • Scheduling, point-of-care documentation, and billing tools

  • Client portals, virtual care, and video conferencing

  • Machine learning–based clinical support and predictive analytics

How Does AlayaCare Integrate with Caredove?

Once your organization adds the AlayaCare integration to your Caredove license, our team will activate it and tailor the integration to your workflow. We’ve partnered with AlayaCare to deliver a flexible, pre-configured integration that’s fast to deploy and easy to configure.

This integration provides multiple referral entry points, making it easier to stream referrals into your intake process and elevate client access. These entry points include:

  • Public referral forms on your organization’s website

  • Embedded map-based service catchment tools (e.g. franchise-finder maps)

  • Listings in community or regional Caredove networks

  • Trusted providers or clinicians referring from other systems or directories

Key Benefits

  • Unified Intake in Caredove — Consolidate all inbound referrals into one system before pushing into AlayaCare.

  • Eliminate Manual Entry — No need to duplicate data across platforms. Only qualified referrals populate AlayaCare.

  • Enhanced Reach — Expand your referral sources across community networks, directories, and search platforms.

  • Configurable Forms & Booking — Use logic-based referral and booking forms that match your service types and intake needs.

  • Lead Qualification & Prioritization — Pre-qualify referrals in Caredove and filter which ones are sent into AlayaCare.

How It Works

  1. Receive referrals in Caredove’s inbox from any configured entry point.

  2. Triage and qualify referrals directly in Caredove. Decide whether to manually send only qualified cases to AlayaCare or automate the handoff for all referrals.

  3. Referral data is mapped into AlayaCare, including standard demographic fields, contact details, address, and appointment data. (See full data mapping below.)

  4. Additional information is stored in AlayaCare under referral summary.

Data Fields Supported

Referral information mapped into AlayaCare includes:

  • Client demographics (e.g., name, DOB, gender, language)

  • Contact info (email, phone, address, health card, etc.)

  • Referral metadata (appointment and request dates)

  • Additional intake form responses and free-form notes

Any fields not directly mapped into AlayaCare are available in the Questionnaire field.

Meta Data

  • Transmission Date

  • Request Date

Client Demographics

  • First Name

  • Last Name

  • Personal Pronouns

  • Gender

  • Gender Identity

  • Sexual Orientation

  • Relationship Status

  • Birthday

  • Language

  • Email

  • Phone Main (with extensions)

  • Phone Other (with extensions)

  • Address 1 Suite

  • Address 1 Street

  • Address 1 City

  • Address 1 State Province

  • Address 1 Zip Postal Code

  • Address 1 Country

  • Health Card

  • Health Card Version

Client Contacts
(Up to 3 contacts)

  • Contact Type

  • Contact Relationship

  • First Name

  • Last Name

  • Language

  • Email

  • Phone Main (with extensions)

  • Phone Other (with extensions)

  • Address Suite

  • Address Street

  • Address City

  • Address State/Province

  • Address Zip Postal Code

  • Address Country

Request Details

  • Request Type (i.e., "Service Request")

  • Caredove Referral ID

  • Authored Date

  • Closed Date

  • Archived Date

  • Other External Identifiers (e.g. CHRIS-123456)

  • Caredove Status

  • Caredove Sub Status

  • Caredove Full Status

  • Source

  • Reason for Referral

  • Questionnaire

Service Details

  • Service External ID

  • Service Name

  • Service Organization Name

  • Service Organization ID

Provider Details

  • Provider ID

  • Provider First Name

  • Provider Last Name

  • Provider Job Title

  • Provider Employer

Use Cases & When to Send Referrals

You can configure referral triggers to match your workflow:

  • Send after submission—import once referrals are submitted or added to your Caredove inbox

  • Send on status updates—import when referrals are marked “Ready” or “Received”

  • Send on booking or closure—import when an appointment is booked or a referral is closed

We’ll work closely with your team to configure the import timing that best aligns with your intake and case management process.

Next Steps: Integrate with Caredove Today

Adding this integration to your Caredove license opens up a streamlined referral workflow, unites your intake process, and scales your reach across regions and networks.

If you’re already using AlayaCare and want to extend it with Caredove, we’d be happy to walk you through how this integration can enhance efficiency and client access.

Want to learn more or configure the integration?

Contact our team or reach out directly to your Caredove representative to explore the full capabilities.

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