Securing PHI is a top priority for us. Caredove has a setting regarding PHI retention and how long it remains available on a referral. You can learn more about that here.
This is what you are experiencing in the inbox
This is what you see in the referral
The PHI can be released with the help of Caredove; please contact us to do so. In the meantime, have your organization administrator review the PHI Data Retention tutorial as the time before deletion may need to be extended.