Caredove is only accessible from within North America. This restriction helps protect the privacy and security of the platform, since many cyber security threats originate from outside the region.
If you are travelling outside North America and attempt to sign in, you will see a 403 Forbidden error. This is expected, as access from your current location is blocked.
How to Access Caredove While Travelling
There are two method access Caredove from outside of North America, by using a VPN or fixed IP address.
Method 1: VPN
Connect to Caredove through a VPN (Virtual Private Network) that routes your internet traffic through North America. Once your VPN is active and configured to use a North American server, Caredove will work as usual.
About VPNs
A VPN is an industry-standard security tool that:
Encrypts your web traffic end-to-end, preventing others on the network from reading it.
Protects your privacy when using untrusted or public networks (e.g., home Wi-Fi, hotels, airports, or coffee shops).
Allows you to appear as though you are browsing from another region.
Contact your organization’s IT department for guidance on choosing, configuring, or troubleshooting a VPN. They will ensure it meets your organization’s security standards.
Method 2: Fixed IP Address
If you are able to access the internet with a fixed IP address, Caredove can approve it a grant it special access to Caredove. Please Caredove support via the chat with the fixed IP address ready to set this up.
⚠️ Note: Fixed IPs are usually only available on corporate networks, but not from home based internet accounts.