With a move to virtual service delivery, it's important to ensure both you and your clients are properly protected. This means being vigilant not only in the delivery method of the service intake/discussion, but also in the configuration of that delivery.
What do we mean by teleconference?
These are video or virtual meeting tools such as Zoom, MS Teams, OneCall, and more to help facilitate personal meetings even when you and your attendee(s) cannot be in the same physical location.
Invitation Configurations
Always require a password to enter a virtual meeting
Create a difficult to guess meeting ID and password - using words such as the acronym for your organization and/or the month and year is just plain bad password practice. Use a random string of letters/numbers/symbols to lock it up
Change the default privacy settings to “Host Only” so that you control the meeting
Disable “Join Before Host”
Verify Participants who will be invited (double check email addresses, names, etc)
Do not reuse meeting links - one link per meeting, start fresh with each new session
Do not share your session/meeting information on Social Media
During/Before the Meeting
Verify Participants on the call to ensure the right people, and only the right people, are present
Use Video when possible to provide an additional layer of identity verification
Ensure you're not sharing any confidential information in the background of your screen or on your laptop screen - virtual backgrounds are always a great option!
Regular Maintenance
Ensure your video sharing software is up to date
Review Your Security Settings on a regular basis
Report Suspicious Activity to your local Privacy/Security team