The eligibility field within a listing is where you can be crystal clear about what qualities attendees to your program must or must not have.
If a referral is submitted online through Caredove, the referrer must indicate if these criteria have or have not been met. Eligibility criteria are answered in the affirmative, with the following answers: Yes; No/Unsure. If No/Unsure is selected, a warning message appears to the referrer and they are asked to submit a comment.
There are two types of eligibility criteria: inclusion and exclusion.
Inclusion criteria are factors that registrants must have in order to qualify.
Exclusion criteria are factors that registrants must not have to qualify.
- Keep it brief. The fewer sentences the better. Use lists if needed.
- Indicate conditions or diseases that your program is exclusively for, as needed. (e.g., people with diabetes, dementia, hearing loss etc.)
- Use the "Age Range" field to indicate age requirements
- Include "and/or" in the sentence if registrants need to meet at least one of the listed criteria, but not all of them.
- Inclusion: Must have a chronic condition
- Exclusion: Non-smoker
- "Or": Must have at least one of the following: chronic condition, developmental disability, autism spectrum diagnosis
- Don’t say the registrant needs to be “motivated” or “must desire” to attend the program. This does not help to differentiate your program against any other program.
- Don’t indicate where a person needs to live to attend the program. Normally, this can be conveyed by the service area map in the service description. Other times, if a person is willing to travel, agencies will serve them.
- Don’t convey the benefits of the program with the eligibility field. This can be done in the service description.
- Don’t try to do too much. If you find yourself sharing more than 5 criteria, you may want to revisit some of these. Consider saving some of the criteria for when you do an initial assessment.
Pro Tip: Look at the eligibility requirements of other similar programs in your area and build on the strengths of the clearest ones out there.